Dimensions of IS success Information systems success model

1 dimensions of success

1.1 information quality
1.2 system quality
1.3 service quality
1.4 system use/usage intentions
1.5 user satisfaction
1.6 net system benefits

dimensions of success

the success model identifies , describes relationships among 6 critical dimensions of success: information quality, system quality, service quality, system use/usage intentions, user satisfaction, , net system benefits.

information quality

information quality refers quality of information system able store, deliver, or produce, , 1 of commonest dimensions along information systems evaluated. information quality impacts both user’s satisfaction system , user’s intentions use system, which, in turn, impact extent system able yield benefits user , organization.

system quality

as information quality, overall quality of system 1 of common dimensions along information systems evaluated. system quality indirectly impacts extent system able deliver benefits means of mediational relationships through usage intentions , user satisfaction constructs.

service quality

along information quality , system quality, information systems commonly evaluated according quality of service able deliver. service quality directly impacts usage intentions , user satisfaction system, which, in turn, impact net benefits produced system.

system use/usage intentions

intentions use information system , actual system use well-established constructs in information systems literature. in success model system use , usage intentions influenced information, system, , service quality. system use posited influence user’s satisfaction information system, which, in turn, posited influence usage intentions. in conjunction user satisfaction, system use directly affects net benefits system able provide.

user satisfaction

user , , information, system, , service quality. actual system use, user satisfaction directly influences net benefits provided information system.satisfaction refers extent user pleased or contented information system, , posited directly affected system use.

net system benefits

the net benefit information system able deliver important facet of overall value of system users or underlying organization. in success model, net system benefits affected system use , user satisfaction system. in own right, system benefits posited influence both user satisfaction , user’s intentions use system.